Cancellation policy
At Camera Club, we strive to offer a transparent and smooth purchase experience. Please read our cancellation policy carefully before placing an order.
1. Order Cancellation by Customer
• Orders can be cancelled only before dispatch.
• Once an order has been dispatched, cancellation is not allowed.
• To request a cancellation, customers must contact us immediately via phone or email with their order details.
2. Cancellation of Pre-Owned / Used Products
• For pre-owned or certified used cameras, lenses, and accessories, cancellation requests are accepted only before dispatch.
• Since used products are reserved, tested, and blocked specifically for a customer, no cancellation is permitted after dispatch.
3. Cancellation of New Products
• New product orders can be cancelled before dispatch.
• Special orders or items arranged on request may not be eligible for cancellation once confirmed.
4. Order Cancellation by Camera Club
• Camera Club reserves the right to cancel an order in cases such as:
• Non-availability of stock
• Pricing or listing errors
• Payment issues
• Suspected fraudulent transactions
• In such cases, a full refund (if applicable) will be initiated.
5. Refund Timeline
• If a cancellation is approved, refunds will be processed to the original mode of payment.
• Refunds typically take 5–7 working days, depending on the payment provider.
6. Important Notes
• Shipping charges (if already incurred) may be non-refundable.
• Cancellation policies may differ for rental bookings, buyback transactions, or special offers, which will be communicated separately.
For any questions or assistance regarding cancellations, please contact our support team before placing your order.